Service Operations Management
Technology, including software tools, are essential for a business to survive. Good, effective tools can make or break a business and directly impact your bottom line.
Over time, specialized tools such as CRM, ITSM, and ERP systems have become integral to sales, IT, and manufacturing functions. Yet, service organizations use a multitude of generic business systems like asset management, dispatching, scheduling systems, and ticketing systems to manage their day to day operations and service delivery. These systems exist in silos and service managers as well as technicians have to spend a lot of time finding and linking the data to put together actionable information. Service organizations have long yearned for a specialized system that brings all aspects of their business together and enables them to improve service delivery, customer satisfaction, and profitability.
Chekhub’s operational technology platform allows service managers to manage remote teams, service schedules, customer locations and assets, procedures, and much more. Here are a few ways Chekhub adds value to a service operations org:
- Single dashboard: Chekhub brings together your team, assets, tasks and schedules into one easy to use app. Easily integrate with your existing systems to get a holistic view of your business and operations.
- Mobile Dispatching: Have full visibility of your entire remote workforce and assets through our maps function to easily dispatch the right tech to the right job the first time
- Business process automation: Our proprietary technology allows you to automate business processes and workflows like approvals, preventive/repetitive maintenance, billing, reminders and notifications to make sure nothing is missed. Automating these workflows also frees up your time so you can get more done.
- Clarity for your Techs: Your field technicians will have complete clarity of what needs to be done, when it needs to be done, and where it needs to be done which will increase efficiency and decrease confusion.