Chekhub’s all-in-one project management software helps your IT company boost its productivity, train its workforce and comply with service-level agreements.
“We had our technicians carefully review the product. They saw that the functionality was far superior to what we have seen with other platforms,” he said. “It puts the power of control back into the users’ hands.”
“(With Chekhub) you can do it 1,000 times, and you know that it's being done the same way every single time. Which is a huge challenge for companies that are global like us that are trying to make sure that it's being done in Fort Wayne, Indiana as it is in Brisbane, Australia.”
“Since we began using Chekhub, our re-dispatch rate has dropped by more than 15%. This means we are meeting the client requirements the first time out, which makes for a satisfied client and reduces our costs. We are also able to invoice faster because we have the time in the system and the client can see it, so more accurate invoicing is a result. It also definitely sets us apart with our clients. They like knowing we have a systematic way to manage the field.”
“Our technicians really like the fact that they can change things themselves without having to engage IT in the process. That was a fundamental element for us.”
“Chekhub has enabled us to be more proactive instead of reactive, which is a huge advantage in the operations efficiency play. Not having to wait or repeat the job has saved us money in the long run,” says Carbone.
“Chekhub is easy and instinctive, especially compared to other processes our technicians have to deal with. Having a very clear checklist makes it easier on our technicians and removes the ambiguity."