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IT Smart Hands Operations PlatformTM
Increase precision on the job and overall team efficiency for your IT Smart Hands operations. Have confidence that the job will be done correctly across multiple locations by multiple technicians. Build your team’s skills with In-the-Job training™ and scale easily with a centralized real-time solution.
Benefits to Information Technology Companies
Digital Checklists:
Create digital checklists for step-by-step instruction to help reduce human error in the field, promote clarity of scope, and In-the-Job Training™
Asset and Location Management:
Centralize your locations and assets with work history and documentation in one platform.
Vendor Dispatch:
Automate Dispatch! Alert multiple vendors at once and assign work based on replies, or see the nearest qualified tech for the job.
Workforce Management:
Manage employee and vendor teams with working hours, rates, billing and performance metrics per person and team.
Workforce Management:
Manage employee and vendor teams with working hours, rates, billing and performance metrics per person and team.
Workforce Management:
Manage employee and vendor teams with working hours, rates, billing and performance metrics per person and team.
Chekhub Mobile App:
Technicians receive assigned tickets on their app with location details, start and due times, and your custom digital checklist for the job.
New Era Technology Standardizes Global Workflow with Chekhub Operations Management Software
The Real Reason Your Service Techs Are Struggling on the Job
IT Smart Hands Cut Sheet
Testimonials
“We had our technicians carefully review the product. They saw that the functionality was far superior to what we have seen with other platforms,” he said. “It puts the power of control back into the users’ hands.”
Vlad Friedman
CTO, DataBank
“(With Chekhub) you can do it 1,000 times, and you know that it's being done the same way every single time. Which is a huge challenge for companies that are global like us that are trying to make sure that it's being done in Fort Wayne, Indiana as it is in Brisbane, Australia.”
Vice President of Operations
New Era Technology
“Since we began using Chekhub, our re-dispatch rate has dropped by more than 15%. This means we are meeting the client requirements the first time out, which makes for a satisfied client and reduces our costs. We are also able to invoice faster because we have the time in the system and the client can see it, so more accurate invoicing is a result. It also definitely sets us apart with our clients. They like knowing we have a systematic way to manage the field.”
Michael Procopio
Executive Vice President, Touchtel USA
“Our technicians really like the fact that they can change things themselves without having to engage IT in the process. That was a fundamental element for us.”
Vlad Friedman
CTO, DataBank
“Chekhub has enabled us to be more proactive instead of reactive, which is a huge advantage in the operations efficiency play. Not having to wait or repeat the job has saved us money in the long run,” says Carbone.
Robert Carbone
Vice President of Field Services, New Era Technology
“Chekhub is easy and instinctive, especially compared to other processes our technicians have to deal with. Having a very clear checklist makes it easier on our technicians and removes the ambiguity."
Michael Procopio
Executive Vice President, Touchtel USA
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