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Chekhub Privacy Policy

Effective Date: 9-12-24
 
1. Information We Collect
We collect information to improve our services and provide better customer experiences. The types of information we collect include:
- Personal Information: Name, contact information (email, phone number), and billing details.
- Technical Data: Information about the devices and networks you use to access our services.
- Usage Data: Data on how you interact with our services, including login information, usage analytics, and troubleshooting logs.
- Customer Content: Any content you upload, submit, store, or share through our services.
 
2. How We Use Your Information
We use the data collected to:
- Provide and enhance our services, including technical support.
- Improve the functionality and user experience of our platform.
- Ensure compliance with legal obligations.
- Communicate with you about updates, offers, or changes to our services.
- Integrate AI functionalities, as detailed in the AI and Data Privacy Policy below.
 
3. Data Sharing and Disclosure
We do not share your personal data with third parties except in the following cases:
- Service Providers: We may share data with trusted third parties who help us operate our services (e.g., payment processors, hosting providers).
- Compliance with Laws: We may disclose your information if required by law, such as in response to a legal process or regulatory obligation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
- With Your Consent: We will share your data if you explicitly request or authorize it.
 
4. AI and Data Privacy Policy
As part of our commitment to secure, transparent, and responsible use of AI, Chekhub provides advanced AI capabilities through our Chekhub AI Toolkit. This section outlines our AI data practices:
- Chekhub AI Toolkit Data Handling:  The Chekhub AI Toolkit enables customers to access AI-powered functionality, including automated workflows and intelligent insights, with strong data protection practices in place:
- Data Segregation: Customer data is stored in a dedicated, isolated database environment. This ensures that any AI application interacts only with the customer’s specific data and is never part of any broader datasets.
- AI Model Training and Google Gemini Integration: Chekhub has partnered with Google Cloud Services to leverage their advanced Gemini pre-trained language models under an enterprise agreement. Your data is not used to train other models. Under our agreement, Chekhub ensures that any data you provide for AI purposes will not be used to train Google's baseline models or other third-party models. Furthermore, Google does not retain your data beyond its intended use within the Chekhub platform. Custom Model Training: When customers utilize custom-trained AI models, those models are based exclusively on customer-specific data. Data is segregated by customer, ensuring full privacy and isolation.
- Customer Control Over AI Data: Customers have full control over their AI-related data. You can view, export, and delete your data, including data associated with AI model training, directly through the Chekhub platform. Your data is always accessible within your segmented database, ensuring full transparency and control.
 
5. Security Measures
We take the security of your data seriously and have implemented a variety of technical and organizational measures to protect your information, including:
- Encryption: All data is encrypted both in transit and at rest.
- Access Controls: We use strict access controls and multi-factor authentication to limit data access to authorized personnel only.
- Monitoring: Our systems are continuously monitored for potential security breaches or unauthorized activity.
 
6. Your Rights
You have the right to:
- Access, Correct, or Delete Your Data: You can request access to your personal data, correct inaccuracies, or delete your information at any time.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: If you've given consent for specific data usage (e.g., marketing communications), you may withdraw your consent at any time.
- Opt-Out of AI Data Usage: If you prefer not to have your data included in any AI-related processes, you can opt out by contacting us.
 
7. Data Retention
We retain your personal data for as long as necessary to provide our services or comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.
 
8. Changes to Our Privacy Policy
We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner, we will notify you and update the ‘last modified’ date at the bottom of this page. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes means that you are consenting to the changes.
 
9. Contact Us
If you have any questions about this Privacy Notice or our Services, please contact us by:
- Clicking on the "Contact Us" link on the online environment you are visiting;
- Emailing us at contact@ChekHub.com;
- Calling us at 1-833-424-3548; or
- Writing to us at ChekHub, 150 Fayetteville Suite 300, Raleigh, NC 27601
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